QOTW: Sign-in Problems on iPhone

Question of the Week: I can’t sign in to my account on my iPhone – it keeps taking me back to the main sign in page when I try to put in my password. Why is that?

Answer: The first thing to do is to ensure that cookies are enabled on your device. (On an iPhone, go to Settings, Safari, Block Cookies and set to Allow from Websites I Visit or Always Allow). In some circumstances on some devices, private browsing must be off. If the site is sending you in a loop when you are logging in, just ensure these two settings are OK and your security settings are not too tight.

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